Shipping policy
Shipping Policy for DigiPlann Shop
Order Processing
- Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping method selected. Any applicable taxes and fees will be displayed before you complete your purchase.
- Delivery Time: Estimated delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-10 business days, while expedited options may be available at an additional cost.
- Shipping Locations: We currently ship to addresses within the USA. If you need international shipping, please contact us for more information.
Order Tracking
- Tracking Information: Once your order has shipped, we will provide you with a tracking number via email so you can monitor the progress of your delivery.
Shipping Issues
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at support@morinitech.com with your order number and a detailed description of the issue. We will work with the carrier to resolve the problem and, if necessary, replace or refund your order.
- Incorrect Address: Please ensure that the shipping address you provide is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Refund Policy.
Contact Information
If you have any questions or concerns about your shipment, please reach out to us at:
- Email: support@morinitech.com